PrimeHome Improvements
(513) 515-1136

Privacy Policy 

Publish at https://primehomeimprovementsllc.com/privacy-policy.

 

Privacy Policy 

Prime Home Improvement LLC 

Effective Date: October 13, 2026

Important Notice Regarding Text Messaging Data

Prime Home Improvement LLC ("we," "us," or "our") does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Phone numbers and consent records collected for text messaging are kept strictly confidential.

1. Information We Collect

Personal information: name, email address, phone number, and project address; opt-in records and timestamps for all communication channels (SMS, email, and phone).

Non-personal information: IP address, browser type, device information, website usage patterns, cookies, and similar technologies.

Customer communications: records of inquiries and service requests, appointment details and preferences, and service history and feedback.

2. How We Use Your Information

  • Providing estimates and completing your project

  • Communicating with you about your inquiries, appointments, projects, and, if you opt in, promotions

  • Improving our website and services

  • Ensuring security and preventing fraud

  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including inquiry follow-ups, appointment reminders, project updates, and customer support. If you separately opt in to marketing texts, you will also receive promotional messages such as deck design ideas and seasonal maintenance tips.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS messages at any time by replying STOP

  • You will receive a final confirmation message, and no further messages will be sent unless you opt in again

  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Message frequency varies, up to 4 messages per month

  • Non-marketing messages relate to the services you have requested

  • Promotional messages are sent only if you separately opt in to marketing texts

Help & Support:

Carrier Information:

  • Message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

  • Service providers who help us operate, such as scheduling and customer management software, bound by confidentiality obligations

  • SMS aggregators and providers, solely to deliver messages you have consented to receive

  • Authorities, when required by law or to protect our rights

  • A successor business, in the event of a merger, acquisition, or sale of assets, with your data remaining protected under this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies and similar technologies to analyze site traffic, remember preferences, and improve the website. You can control cookies through your browser settings.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information; opt out of marketing emails using the unsubscribe link; opt out of texts by replying STOP; and withdraw consent for future communications at any time. Contact us using the details below.

8. Third-Party Links

Our website links to third-party sites, including our financing partner Hearth. Their privacy practices are governed by their own policies. This policy applies only to information collected by Prime Home Improvement LLC.

9. Changes to This Policy

We may update this policy periodically. The current version and its effective date will always be posted on this page.

10. Contact Us

Prime Home Improvement LLC 7678 View Place Drive, Cincinnati, OH 45224 Phone: (513) 515-1136 Email: info@primehomeimprovementsllc.com Website: https://primehomeimprovementsllc.com/

 

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