Terms & Conditions

Terms & Conditions

Prime Home Improvement LLC
Effective Date: October 13, 2026

SMS Messaging Terms & Compliance

Program Description: This messaging program is operated by Prime Home Improvement LLC. Customers opt in through the forms on our website, including https://primehomeimprovementsllc.com/contact, by checking one or both dedicated SMS consent boxes, which are unchecked by default. Customers who check the non-marketing box receive messages about their inquiries, appointment confirmations and reminders, rescheduling updates, project progress updates, material delivery notifications, service follow-ups, and customer support. Customers who separately check the marketing box also receive promotional messages, including new deck design ideas, seasonal maintenance tips, and updates on construction techniques. Message frequency varies, up to 4 messages per month.

Cancellation Instructions: You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Support Information: If you experience issues with the messaging program, reply HELP for assistance, or contact us at info@primehomeimprovementsllc.com or (513) 515-1136, Monday to Friday, 8:00 am to 5:00 pm.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies, up to 4 messages per month. For questions about your text plan or data plan, contact your wireless provider.

Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

Age Restriction: You must be 18 years or older to participate in our SMS program.

Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://primehomeimprovementsllc.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the "Site") is owned and operated by Prime Home Improvement LLC ("Company," "we," or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific sections of the Site or to products and services available through the Site.

We may change these Terms of Service from time to time by posting the revised version on this Site. By continuing to use the Site after changes are posted, you accept the Terms of Service as modified.

Intellectual Property

This Site and all materials on it are the property of Prime Home Improvement LLC and/or our licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided for your personal, non-commercial use. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, sell, create derivative works from, or distribute any material from the Site. You may print one copy of individual pages for personal, non-commercial use, provided all copyright and proprietary notices remain intact.

By submitting any material to us (including photos, videos, comments, or reviews), you represent that you own it or have permission to share it, and you grant us a royalty-free, perpetual, non-exclusive, worldwide license to use, display, and distribute it.

Third-Party Services and Financing

The Site may link to third-party websites and services, including financing offered through Hearth. Financing is provided by third-party lenders, not by Prime Home Improvement LLC, and is subject to the lender's own terms and approval. We are not responsible for the content, terms, or practices of third-party sites or services.

Disclaimers

Information on the Site is provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law. Project estimates, timelines, and pricing are confirmed only in a written agreement.

You agree to indemnify and hold harmless Prime Home Improvement LLC and its officers, employees, and agents from any claims, damages, liabilities, and expenses arising from your breach of these Terms of Service.

Termination

We may suspend or terminate your access to the Site without notice if you violate these Terms of Service or engage in conduct we consider unlawful or inappropriate.

Governing Law

These Terms of Service are governed by the laws of the State of Ohio.

Contact Us

Prime Home Improvement LLC 7678 View Place Drive, Cincinnati, OH 45224 Phone: (513) 515-1136 Email: info@primehomeimprovementsllc.com Website: https://primehomeimprovementsllc.com/